Frequently Asked Questions



  •  What do I do if I have questions about my loan? 
    • Contact us either by phone 860-454-8114 or email. 
  • What is a co-signer?
    • A co-signer is a person that agrees to join the primary borrower in being responsible for the payment and loan obligation. All co-signers are fully responsible for payment just as the borrower is. You may benefit from using a co-signer if that co-signer strengthens the credit worthiness or ability to pay. 
  • How do I get the Title to my vehicle? 
    • Once you have paid your auto loan off in full will send you your title and paid in full letter within 7-10 business days. 
  • What is my payoff? 
    • Contact us to see exactly what your payoff is on your auto loan, your most recent transaction balance is not your payoff, it may be very close but is not exactly your payoff. 
  • Does my loan have Gap Insurance or Service Contract?
    • Contact us to inquire if your loan has Gap insurance or Service Contract, this is a specific detail that is unique to every loan. You can always check your signed contract it will be disclosed on the contract. If you need a copy of the contract we can get a copy to you.  
  • Who is the Lienholder / Insurance Loss payee?
    • In many cases Signal Auto does not hold the servicing of your loan. You can call us anytime if you have a question who your Loss Payee for insurance is. You can call us any time you need to know where to make your payment. 
  • Can I Make payments online? 
    • NO, currently we do not accept payments online. We accept Checks, and Pay Near Me payments. We will soon accept payments online 24/7. 

Call with any questions ?